Store Manager
Reporting to: Area Manager /
Senior Area Manager
KRA:
- Store
Operations
- Sales &
Budget
- Customer
Service
- Billing &
Cash Handling
- People
Management & Training /
Retention
Knowledge, Skills &
Abilities:
- Effective
communication & influencing skills
- Ability to work
in a Team
- Excellent
customer handling skills
- Customer
Service orientation
Qualifications & Exposure:
·
Diploma
in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher
·
12th
Pass/ Graduate with min 3 months – 2 year of experience in handling F&B
Retail unit as a RM / ARM / Shift In-Charge.
- F& B Retail
or related industry exposure
Duties & Responsibilities:
- Adhere to the
Sales & Operations processes, set by the Company, in order to have satisfied
customers.
- Monitoring the
entire Outlets’ Cleanliness and Sanitation especially the Dining Area as
per standards, and keep appropriate records.
- Monitor actions
of staff and customers to ensure that health and safety standards are
maintained.
- Estimate stock
and ensure timely indents are placed to replenish them.
- Closely work
with Area Managers to order supplies such as smallware and cleaning items.
- Inspect
equipment and food deliveries.
- Coordinate with
Area Manager and arrange for maintenance and repair of equipment and other
services.
- Conduct Team
Briefing / De-Briefing (One Minute Meetings) every day morning and evening
and discuss the day’s agenda and sales numbers with the team.
- Maintain Log
Books with regard to SOP’s.
- Opening and
Closing of the Outlet on a daily basis.
- Safeguarding
the assets of the organization by staying vigilant, implementing practices
like month end inventory, surprise audits & keeping a check on
policies and procedures being practiced religiously by the staff.
- Ensure outlet
targets such as Sales Targets & APC targets are achieved consistently.
- Recruit, hire,
and oversee training for staff. Responsible for Outlet Attrition
- Design &
Follow Duty Roster effectively. Schedule staff work hours and activities.
- Make decisions
and solve problems concerning staff.
- Guide, direct,
train and develop staff.
- Maintain
Attendance of Staff & update Area Manager / HR on a daily basis
- Follow all the
processes to track New Joinee’s, Resignations & Staff Transfers
designed by the HR Department.
- Assist HR in
New Joinee Documentation.
- Take one on one
session with underperforming staff and give regular update to Area Manager
- Retention of
good staff.
- Strictly Adhere
to Grooming Standards.
- Resolve
customer complaints about food quality or service.
- Monitor staff
in the service area and handle first level customer complaints.
- The actual
sales to track daily against budget and to be briefed to all team members.
- The log book/
sales tracker to be filled up religiously and should be used as records
for the team members.
- The APC to be
monitored daily and shared with team members to improve the same by
suggestive selling techniques.
- The Suggestive
selling targets to be set for the team members to help in improving APC.
- The beverage
& add on sales to be pushed to in suggestive selling to increase APC
and lower food cost.
- To manage
outlet wastage less than 0.25 % on cost price.
- Should ensure
that Company assets provided to the store is maintained well.
- To identify,
nurture and grow ‘talent’ within the team.